Strategic Objectives: 

• Create a seamless service experience that ensures all residents can easily access city services.
• Deliver consistent and responsive city services with clear standards and proactive communication.
• Strengthen workforce capacity through competitive pay and better workplace policies.

We want to hear from you about your experience accessing City services—what’s easy, what’s frustrating, and what could be improved. 

We’re working to make it simpler for residents to find information, request services, and get help when they need it. This includes creating a more seamless system across all channels, setting clear service standards, and improving communication so you know what to expect. Your input will help us make City services more responsive, reliable, and accessible for everyone. 

Below are opportunities for you to share your experience.