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Small Business Survey 2023

Small Business Survey 2023

The City of Raleigh is seeking your input to create partnerships and identify best practices that assist small, start-up, and minority-owned business development and education. Please take a moment to share your input if you are a business with up to 50 employees.   

What best describes the type of industry for your business?

Agriculture
Arts, Entertainment, and Recreation
Auto/Auto-related
Childcare
Construction and Repair
Healthcare
Manufacturing
Professional Services
Real Estate
Retail
Transportation
Wholesale Trade
Personal Services
Food Service/Hospitality
Other
Closed to responses

How many full-time staff does your business employ? Please only include paid employees.

1-5 paid employees
6-10 paid employees
11-15 paid employees
16-19 paid employees
20-35 paid employees
36-50 paid employees
Closed to responses

How many part-time staff does your business employ? Please only include paid employees.

1-5 paid employees
81%
11-15 paid employees
7%
6-10 paid employees
6%
36-50 paid employees
3%
20-35 paid employees
2%
16-19 paid employees
1%
Closed to responses | 188 Responses

How long has your business been in operation?

Less than 1 year
1 to less than 3 years
3 to less than 5 years
5 or more years
Closed to responses

Which description most closely matches your current office/working model?

Traditional workplace use (nearly 100% in business workplace with few exceptions)
Hybrid (in workplace MORE than half of the time)
Hybrid (in workplace LESS than half of the time)
Virtual (no designated workplace - team members work from remote locations)
Home-based (business operates solely from owner's residence)
Short term co-working / co-making / shared space
Short term salon booth/chair rental
Other
Closed to responses

Does your business have any plans to expand or reduce operations over the next two years?

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What are your biggest business challenges? (select all that apply)

Operations (increasing margins, profits, supply chain)
42%
Marketing (generating foot traffic, customer/client awareness and attraction)
41%
Financial (investor funding, working capital, debt/equity capital)
40%
Staffing (workforce attraction, retention, salaries, benefits)
39%
Regulatory (zoning/permits, inspections, compliance, safety, environmental, legal)
11%
Other
10%
Closed to responses | 212 Responses

What is your business zip code?

What organization(s) have you used to support your business? (select all that apply)

City of Raleigh Government
Black Dollar
Blue Ridge Corridor Alliance
Downtown Raleigh Alliance
Five Points Business District Association
Glenwood South Neighborhood Collective
Greater Raleigh Convention and Visitors Bureau
Harmony: NC LBGT+ Chamber of Commerce
Hillsborough Street Community Service Corporation
Hispanic Chamber of Commerce
Midtown Raleigh Alliance
North Raleigh Chamber of Commerce
SCORE
Shop Local Raleigh
Small Business & Technology Development Center (SBTDC)
Small Business Administration
Small Business Center (SBC - Wake Tech)
Southeast Raleigh Promise
The Institute / Women's Business Center
Triangle ArtWorks
Village District Merchants Association
Closed to responses

If you used City of Raleigh services to support your business, which department(s) did you interact with? (select all that apply)

Planning & Development Services - Building Inspections
Planning & Development Services - Building Permitting
Planning & Development Services - Zoning
Department of Equity and Inclusion - MWBE Program
Small Business Development / Economic Development
Office of Strategy and Innovation
Other
Have not used City of Raleigh services to support my business
Closed to responses

Indicate your familiarity with the following City of Raleigh services for small businesses.

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Please rate the helpfulness of the following City of Raleigh services. If your business has not used the service, select N/A.

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Is your business any of the following?

Disabled-Owned
Woman-Owned
Minority-Owned
LGBT+-Owned
Startup
None of the above
Closed to responses

How would you like to receive information about City of Raleigh services for Minority, Women- Owned, Start-up, or Small Businesses? Select all that apply.

City of Raleigh's website
Business/personal email
Mailed materials
Social Media
Flyers and brochures
In-person events
Closed to responses

If it would be beneficial for you to receive information in a language other than English, what language would it be?

Closed to responses